Delivery and Returns
For orders of three bottles or more, we usually use a 24-hour weekday courier service. However, current circumstances mean we currently need two working days to pack and deliver UK Mainland Orders. We thank our customers for their patience during these difficult times.
Our standard delivery cost is £2.95 or free if you spend over £30 in one order. For orders under three bottles, standard and free shipping are via Royal Mail’s 48-hour service.
If you need your bottles sooner, an express service is available too. Once your order is picked and packed, we will send it out with APC for Next day delivery.
Please note that all packages must be (distantly) signed for on delivery, we cannot leave parcels unattended due to their value and contents. You will get a notification of dispatch to your email.
Royal Mail will leave a red card for you if they were unable to deliver and APC will supply a tracking number for you to track.
We are a small family business and aim to get your order to as soon as possible. However, sometimes, in high demand, we may need to put another batch on brew! But don’t worry, we’ve been doing this for years. We’ll still get your order to you as soon as possible.
Once we’ve got the order together, we’ll send you an email and let you know it’s on its way.
From here it’s all down to our hand selected delivery partner, they will email you and send you a message, at this point you can track your parcel and see where it is in the UK. They too understand this parcel is special, and should deliver in one piece - if they don’t, call us 01373 464746 and we’ll rectify it straight away.
Deliveries can take from 2-5 working days to pick, pack and post. However, during busy periods we do ask to allow for up to 7 working days.
FAQ - Deliveries.
Q. I was not available to sign for my goods on each occasion when a delivery was attempted. How can I obtain my items now?
A. If you’re not at home when our courier partners attempt delivery, your parcel will be returned to their local depot or sorting office. A card will be left to inform you of the time and date of the attempted delivery.
You will have the option to arrange an alternative delivery time or arrange to collect yourself - contact information will be provided on the attempted delivery notification so you can do this at your convenience. Once your order is in progress, you cannot change the delivery address.
If you receive an attempted delivery notification card and do not respond, 2 further attempts to deliver your item will be made (an attempted delivery notification will be left upon each occasion). After this, the goods will be returned to our warehouse and the refund process automatically triggered.
Q. I think my order has been lost in the post - who do I contact?
A. If you’re certain you haven’t just missed your delivery, in which case, you should have received an attempted delivery notification card (see below for details about missed deliveries), then please contact us on 01373 464746 and our team will investigate.
Q. My product has arrived damaged. How do I get a replacement?
A. Refusing a damaged delivery from a courier
If you are accepting a delivery face-to-face (from the courier) and you see your parcel is damaged, you can refuse to accept the delivery. After refusing the delivery, the item(s) will come back to us and we contact and organise a replacement for you quickly as possible.
Discovering a damaged item after accepting delivery
If your item arrives damaged, it’s important you let us know as soon as possible. You have a 28-day window to let us know. Please contact us on 01373 474647 and we’ll get this sorted for you.
Q. Do you deliver internationally?
A. Apologies but we are unable to offer international delivery at the moment.